Human factors aspects of remote operation in process plantsĬontract research report 432/2002.This paper describes a site-wide initiative to improve shift handover communication on a UK oil refinery.Ī one-page illustration of the key aspects in communications from a sender to receiver. Safe communication at shift handover - setting and implementing standards.This methodology aims to characterise the type and quality of shift handover activities and influence the improvement of current practice. Improving communication at shift handover.This report reviews theoretical work and published incidents, draws conclusions regarding the current state of knowledge and highlights implications for best practice. Effective shift handover - a literature review OTO 96 003.HSE Books 1999, I2452 8 (see page 38 - 'Effective Shift Communication') Reducing error and influencing behaviour (HSG48).Extract from inspectors human factors toolkit - Safety critical communications.More information on safety critical communicationsĪlthough several of these documents are about the specific communication issue of achieving an accurate, safe shift handover, many of the principles are relevant to other types of safety-critical communications. involving the end-users when implementing any changes to existing communication methods at shift handover.designing support equipment, such as logs and computer displays, with consideration of the operators needs.
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